In 1993, when I joined my earlier organization, I was the first employee. We were selling Antivirus software packages those days, to begin with. I started developing a liking for our products and with a lot of passion, I did sell. I still remember a day when I entered a prospect’s place, talked to him about our product, showed him the demo of the product, and walked with a purchase order. Everything happened in a single day. My confidence was at its peak. Around 1999, we grew to a decent size with 40 to 50 folks. Apart from Antivirus tools, we started selling other software packages too. I always had the feeling that I was the boss, as I had joined this organization first. People should listen to me and not the other way around. At this point in time, a young and energetic techie joined us. He was responsible to support the existing clients whenever they had product-related issues. But this guy proactively started learning other tools. Whenever he was free, he used to read and do some research about other software products and tools. One day, I went to a client place along with this techie to discuss the renewal business. The client was happy with our support and he quickly agreed to renew the contract with us. He then casually told me that they were having some remote printing issues. While I was just hearing the client without much interest, this techie quickly responded that we could solve this issue with a tool.  So the client gave us a time slot for the following week for a demo and proof of concept. I was slightly irritated as without my consensus, he had committed to the client, that too a product that was not in our core domain.I asked my techie what made him commit to the client. He replied that he had seen some solution and he would do more research on this product. He casually told in Tamil Nan ellam parthukkaren thalaiva (I will manage everything, Chief). That was the #reversementoring moment for me. As promised within a week he mastered the subject, showed the demo, solved the client issue, and walked away with a Purchase order for this tool. What was a casual statement from a client, which I ignored, turned out to be a business opportunity. That shattered my ego and seniority complex. An important lesson learned – If I am open without any biased lens, I can learn anything from anyone irrespective of age and position.