Continuous learning and unlearning.

Irina Ghose

India

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There were incredibly smart people around me and I had to learn to navigate, get my point of view heard, put across my narrative and drive a business at a global scale.

I’ve completed 20 years in Microsoft and the organization has evolved and pivoted a few times during that time. The last five years has been an accelerated curve. Satya (Nadella) always talks about the growth mindset, and for about five to eight years of my overall years spent at Microsoft, I literally lived it. Because the company pivoted from being a product software company to going into the service space. Then we became a solution oriented company going to cloud, digital acceleration, and then all the solution areas. It was an immense era in which I had to learn, unlearn, accelerate my process and make it real in front of the customers. When I look at all my years out here, I think taking an unconventional route sometimes paid off. Because you don’t go for a role but the capability that you learn in that journey is invaluable. I remember two stints – one is when I took an international role and went to Redmond for nine months. I felt like I was thrown into the water, and I didn’t know what hit me. There were incredibly smart people around me and I had to learn to navigate, get my point of view heard, put across my narrative and drive a business at a global scale. Second is when I led education in India. I didn’t know about education as a domain. Neither did I know public sector. When I met my first customer, who was the undersecretary in secondary education, I told him that I did not know much about the domain. He asked me, ‘Have you been a student?’. I said ‘yes’. He said, ‘then you know the domain’. And that is how I learned. Those two parts is what got me here.

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